Address House No. E 5, KH No. 862, Indraprastha Apt, Sant Nagar, Burari, New Delhi 110084
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Privacy Policy

Last Updated : 29th June 2026

PRIVACY POLICY

The Film Sub

Effective Date: [03 Sep, 2026]
Last Updated: [29 Jun 2026]
Website: [thefilmsub.com]
Entity Name: [The Film Sub]
Privacy Email: info@thefilmsub.com
Grievance Email: info@thefilmsub.com

  1. Introduction

This Privacy Policy explains how The Film Sub collects, uses, stores, shares, protects, and deletes personal information when users access our website, create accounts, submit films, list festivals, buy tickets, use paid services, contact support or interact with our platform.

This Policy applies to filmmakers, festivals, organisers, writers, ticket buyers, visitors, subscribers, jurors, partners, advertisers, and other users of The Film Sub.

The Film Sub is committed to handling personal data responsibly and in accordance with applicable Indian laws, including the Digital Personal Data Protection framework, Information Technology Act framework and other applicable rules.

  1. Data We Collect

We may collect the following categories of information.

2.1 Account Information

  1. Name.
  2. Email address.
  3. Mobile number.
  4. Password or password hash.
  5. User type.
  6. Profile photo.
  7. City, state, and country.
  8. Organisation details.

2.2 Filmmaker and Project Information

  1. Film title.
  2. Director and producer names.
  3. Cast and crew details.
  4. Synopsis.
  5. Runtime.
  6. Genre and category.
  7. Language and subtitle details.
  8. Completion date.
  9. Country of production.
  10. Posters, stills and trailers.
  11. Screener links.
  12. Script files.
  13. Submission history.
  14. Festival preferences.

2.3 Festival Information

  1. Festival name.
  2. Organiser name.
  3. Organisation details.
  4. Festival address.
  5. Contact person.
  6. Website and social links.
  7. Event dates.
  8. Venue details.
  9. Rules and categories.
  10. Submission fees.
  11. Ticketing details.
  12. Payout and bank details.
  13. KYC, PAN, GSTIN, CIN, or registration details where required.

2.4 Payment and Transaction Information

  1. Order details.
  2. Payment status.
  3. Transaction ID.
  4. Amount paid.
  5. Refund status.
  6. Invoice details.
  7. Billing address.
  8. GST details.
  9. Payment mode.

We do not store full card numbers unless legally permitted and processed through authorised payment systems. Payment information may be handled by third-party payment gateways.

2.5 Technical Information

  1. IP address.
  2. Browser type.
  3. Device information.
  4. Operating system.
  5. Login records.
  6. Page views.
  7. Search filters.
  8. Cookies.
  9. Error logs.
  10. Security logs.

2.6 Support and Communication Data

  1. Emails.
  2. Chat messages.
  3. Complaint records.
  4. Call notes.
  5. Attachments.
  6. Feedback.
  7. Survey responses.
  1. How We Collect Data

We collect information:

  1. Directly from you.
  2. When you create an account.
  3. When you submit a film or script.
  4. When you list a festival.
  5. When you buy tickets.
  6. When you make payments.
  7. When you contact support.
  8. Through cookies and analytics tools.
  9. From payment partners.
  10. From organisers where you interact with their festival.
  11. From publicly available sources where needed for verification.
  1. Purpose of Data Use

We use personal data to:

  1. Create and manage accounts.
  2. Process film submissions.
  3. Deliver submissions to festivals.
  4. Create festival listings.
  5. Process payments and refunds.
  6. Enable ticketing.
  7. Provide invoices and receipts.
  8. Verify organisers.
  9. Prevent fraud.
  10. Provide customer support.
  11. Send service notifications.
  12. Send festival deadline reminders.
  13. Display public profiles where users choose to publish them.
  14. Improve platform design and performance.
  15. Personalize recommendations.
  16. Maintain security.
  17. Resolve disputes.
  18. Comply with law.
  19. Send marketing communications where permitted.
  20. Enforce terms and policies.
  1. Legal Basis and Consent

Where required by law, we will seek your consent before collecting or processing personal data.

You may withdraw consent where processing is based on consent. However, withdrawal may affect your ability to use certain services.

Some processing may be necessary for:

  1. Providing the service requested.
  2. Processing payments.
  3. Preventing fraud.
  4. Maintaining security.
  5. Complying with law.
  6. Resolving disputes.
  7. Keeping records.
  8. Protecting rights and users.
  1. Sharing of Data

We may share your data with:

6.1 Festivals

When you submit to a festival, your project details and contact information may be shared with that festival for judging, selection, communication, and administration.

6.2 Filmmakers

Where needed, festivals may communicate with filmmakers through the platform.

6.3 Payment Partners

Payment gateways, banks, UPI systems, and payment processors may receive necessary transaction data.

6.4 Service Providers

We may use hosting, analytics, email, SMS, customer support, cloud storage, security, KYC, and accounting service providers.

6.5 Legal and Government Authorities

We may disclose data when required by law, court order, regulatory direction, police request, cybersecurity incident, or legal claim.

6.6 Business Transfers

If The Film Sub undergoes merger, acquisition, restructuring, or sale of business, data may be transferred subject to applicable law.

  1. Public Information

Some information may be publicly visible if you choose to publish it, such as:

  1. Festival listing.
  2. Festival description.
  3. Public project profile.
  4. Poster and trailer.
  5. Awards and selections.
  6. Reviews or testimonials.
  7. Public contact details.

You should not publish information that you do not want visible to others.

  1. Cookies

The Film Sub may use cookies and similar technologies for:

  1. Login sessions.
  2. Security.
  3. Preferences.
  4. Analytics.
  5. Performance monitoring.
  6. Marketing measurement.
  7. Saved filters.
  8. User experience improvements.

You may control cookies through browser settings. Some platform features may not work properly if cookies are disabled.

  1. Data Security

We use reasonable technical and organisational safeguards to protect personal data. These may include encryption, access controls, password protection, secure hosting, limited access, audit logs and monitoring.

No online system is completely secure. Users should protect passwords, private links, payment credentials, and devices.

  1. Data Retention

We keep personal data only for as long as reasonably necessary for:

  1. Providing services.
  2. Maintaining accounts.
  3. Processing submissions.
  4. Handling payments.
  5. Supporting festivals.
  6. Resolving disputes.
  7. Preventing fraud.
  8. Meeting legal obligations.
  9. Tax and accounting records.
  10. Security and audit purposes.

We may delete, anonymise or archive data when it is no longer needed.

  1. User Rights

Subject to applicable law, you may request:

  1. Access to your personal data.
  2. Correction of inaccurate data.
  3. Updating of incomplete data.
  4. Deletion of data.
  5. Withdrawal of consent.
  6. Opt-out of marketing.
  7. Grievance redressal.
  8. Information about data processing.
  9. Nomination of another person where permitted by law.

Requests may be sent to info@thefilmsub.com.

We may verify your identity before responding.

  1. Children’s Data

The Film Sub is not intended for children below the age required by applicable law unless proper parental or guardian consent is obtained.

If we learn that personal data of a child has been collected without required consent, we may delete or restrict the account.

  1. International Transfers

Some service providers may store or process data outside India. We will take reasonable steps to ensure such transfers comply with applicable legal requirements.

  1. Data Breach

If we become aware of a data breach affecting personal data, we will assess the incident, take reasonable steps to contain it, and notify users or authorities where required by law.

  1. Third-Party Links

The Film Sub may contain links to festival websites, video platforms, social media pages, payment gateways, or third-party services. We are not responsible for the privacy practices of third-party websites.

  1. Marketing Communications

We may send promotional emails, festival recommendations, offers, deadline reminders, or newsletters where permitted. You may opt out of marketing communications at any time.

We will still send service-related messages, such as payment confirmations, security notices, and submission updates.

  1. Grievance Officer

For privacy complaints, contact:

Grievance Officer: [Nitish Vatsyayan]
Email: nitish@thefilmsub.com
Address: [House no. E5, Kh no. 862, Indraprasth Apt, Sant Nagar, Burari, Delhi, 110084]

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.

  1. Contact

Privacy: info@thefilmsub.com
Grievance: aman@thefilmsub.com
Support: info@thefilmsub.com