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House No. E 5, KH No. 862, Indraprastha Apt, Sant Nagar, Burari, New Delhi 110084
Help & Support Center
General Platform Questions
How do I create a filmmaker account?
What Formats Are Accepted?
Can I Withdraw My Submission?
Are Submission Fees Refundable?
How Will I Know If My Film Is Selected?
Can a production company create an account?
Can multiple team members manage one project?
What should I include in my project profile?
Can I edit my project after submitting?
Can I submit an unfinished film?
Can I submit the same film in more than one category?
Can I submit more than one film?
Can I submit a film on behalf of someone else?
Can I delete my project profile?
Is The Film Sub only for Indian festivals?
Is The Film Sub the organiser of every festival listed?
Does The Film Sub verify festivals?
Does verification guarantee that a festival is perfect?
Can The Film Sub remove suspicious festivals?
Can users review festivals?
Is The Film Sub suitable for students?
Does The Film Sub support regional cinema?
Does The Film Sub support online festivals?
Does The Film Sub support screenplay contests?
Filmmaker Account FAQs
How Do I List My Festival on The Film Sub?
Can I Customize Submission Categories?
How Do I Contact Filmmakers?
How Are Submission Fees Processed?
How do I create a filmmaker account?
Can a production company create an account?
Can multiple team members manage one project?
What should I include in my project profile?
Can I edit my project after submitting?
Can I submit an unfinished film?
Can I submit the same film in more than one category?
Can I submit more than one film?
Can I submit a film on behalf of someone else?
Can I delete my project profile?
Festival Registration FAQs
What Payment Methods Are Accepted?
How Do I Request a Refund?
How can a festival register on The Film Sub?
What information should festivals provide?
Why does The Film Sub review festival listings?
Can new festivals register?
Can a festival change its dates after publishing?
Can a festival create multiple seasons?
Can festivals create custom submission forms?
Can festivals create judging forms?
Can festivals add jury members?
Can festivals export submission data?
Quick Homepage FAQs
How Do I Reset My Password?
My Video Is Not Uploading. What Should I Do?
How Can I Delete My Account?
Who can use The Film Sub?
Can I submit my film to multiple festivals?
Does The Film Sub own my film or script?
How much does it cost to submit?
What payment methods are accepted?
Can I get a refund if my film is not selected?
How do festivals receive and judge submissions?
Can festivals sell tickets through The Film Sub?
How do I contact support?
Submission Process FAQs
Is The Film Sub only for Indian festivals?
Is The Film Sub the organiser of every listed festival?
Does The Film Sub verify festivals?
Does verification guarantee that a festival is perfect?
Can The Film Sub remove suspicious festivals?
Can users review festivals?
Is The Film Sub suitable for students?
Does The Film Sub support regional cinema?
Does The Film Sub support online festivals?
Does The Film Sub support screenplay contests?
What happens after I submit?
Can I withdraw a submission?
Can I change the festival category after submitting?
What does “In Consideration” mean?
What does “Selected” mean?
What does “Not Selected” mean?
What does “Disqualified” mean?
Will every festival give feedback?
Can I contact a festival after submitting?
Eligibility and Category FAQs
What categories should The Film Sub support for film festivals?
Should “Debut Director” be a main category?
Should “Regional Cinema” be a main category?
Should “Children’s Films” be a main category?
Should The Film Sub include games, installations and performance?
What screenplay categories should be used?
Should music contests be included?
Should photography contests be included?
Can festivals create custom categories?
Technical Requirements FAQs
What screener formats are accepted?
Should festivals ask for DCP during submission?
What video quality should I upload?
Can I submit a password-protected Vimeo link?
Can I submit an unlisted YouTube link?
What if my screener link stops working?
What audio formats can festivals request?
Can physical formats be accepted?
What technical information should festivals collect?
Payment and Fee FAQs
Who sets the submission fee?
What is The Film Sub’s standard commission?
Are free festivals charged commission?
What payment methods can filmmakers use?
Will users receive invoices or receipts?
What happens if payment succeeds but submission fails?
What happens if money is deducted twice?
Can festivals offer discount codes?
Refund FAQs
Are submission fees refundable?
Can I get a refund if my film is rejected?
Can I get a refund if the festival cancels?
Can I get a refund if I submitted to the wrong category?
Are payment gateway fees refundable?
How long do refunds take?
Can refunds be issued as account credit?
Can a festival refuse refunds?
What if I do not receive my refund?
Can ticket refunds be different from submission refunds?
Festival Verification and Trust FAQs
What documents may The Film Sub request from festivals?
What makes a festival suspicious?
Can The Film Sub deactivate a festival?
What happens to submissions if a festival is deactivated?
Can a deactivated festival appeal?
Does The Film Sub guarantee festival quality?
Judging, Selection and Awards FAQs
Can The Film Sub influence jury decisions?
Can festivals send custom selection messages?
Can festivals issue certificates?
What if a festival changes award categories?
Can filmmakers use selection laurels?
Can festivals require premiere status?
Can selected films be screened online?
Can a film be disqualified after selection?
Ticketing FAQs
How does ticketing work on The Film Sub?
What ticket types can be created?
What is the ticketing fee for paid events?
Can the organiser absorb ticket fees?
Can buyers receive QR-code tickets?
Can organisers scan tickets at the venue?
Can ticket buyers get refunds?
Can festivals issue complimentary tickets?
Can ticket sales be tracked?
Marketing and Promotion FAQs
What marketing services does The Film Sub offer?
Do marketing services guarantee submissions?
Can filmmakers promote their project?
Can festivals promote their call for entries?
Are marketing materials reviewed?
Can The Film Sub reject a marketing request?
Can regional-language marketing be done?
Can marketing services be refunded?
Gold / Premium Membership FAQs
What is The Film Sub Gold?
Is Gold available for filmmakers or festivals?
Does Gold guarantee festival selection?
What discounts can Gold members receive?
Can Gold be monthly or yearly?
Are Gold fees refundable?
Can festivals opt into Gold discounts?
Privacy, Data and Security FAQs
What personal data does The Film Sub collect?
Why does The Film Sub collect personal data?
Is my personal data shared with festivals?
Can festivals use my data for marketing?
Can I request correction of my data?
Can I request deletion of my account?
Does The Film Sub store card details?
What happens if there is a data breach?
Legal, Rights and Compliance FAQs
Do I need copyright registration to submit?
Who is responsible for music rights?
Can The Film Sub give legal advice?
What law applies to The Film Sub?
Can The Film Sub remove infringing content?
How can I report copyright infringement?
What happens if a project has a rights dispute?
Can minors use The Film Sub?
Payout FAQs for Festivals
When do festivals receive payouts?
Why can payouts be delayed?
What bank details are required?
Can first-year festivals have payout holds?
Can payouts be adjusted for refunds?
Are festivals responsible for tax compliance?
Future Features and Product Roadmap FAQs
Will The Film Sub support AI film categories?
Will The Film Sub support regional-language interfaces?
Will there be a mobile app?
Will The Film Sub support online judging?
Will The Film Sub support DCP delivery?
Will The Film Sub support filmmaker networking?
